Azentra Partners with Motadata to Bring Unified Observability and ITSM to Indonesia

Jakarta, PT Azentra Solusi Digital (Azentra) has established a partnership with Motadata. The two teams opened the partnership with a kick-off session on 19 October 2026, led by Motadata’s Channel & Alliances team.

Motadata builds a unified observability and IT service management (ITSM) platform. Its public customer list spans more than 1,000 enterprises in over 30 countries. Gartner also included Motadata in its Market Guide for IT Operations Platforms. 

The platform has two products:

• ObserveOps gives IT teams one view of their environment by correlating metrics, logs, traces, flows and topology, with anomaly detection. Its modules cover network observability, network configuration and compliance, hybrid infrastructure, logs, application performance and real user monitoring. Teams can connect it to what they already run through more than 200 ready-made integrations, including AWS, Azure, Kubernetes, VMware and Cisco.
• ServiceOps is Motadata’s ITIL-aligned ITSM suite, with service desk, CMDB, asset management, patch management and automation. AI and machine learning are built into every module.

The two products work as one system. When ObserveOps raises an alert, ServiceOps can open, route and close the matching ticket automatically, so the monitoring team and the service desk work from the same incident. 

Through this partnership, Azentra will provide Motadata consulting, implementation and local support for organizations in Indonesia.

If you are reviewing your monitoring or service desk tools, talk to Azentra’s pre-sales team at marketing@asdtech.co.id .